Refund policy

At Leighton Inc, we want every customer to feel confident when shopping with us. This Refund & Return Policy explains our procedures for returns, refunds, damaged products, replacements, and order cancellations.

Policy Coverage

This Policy applies to products purchased directly through our online store and delivered within the United States.

Our collection includes children's wooden toys, educational toys, imaginative playsets, pretend-play products, and related children's activity accessories.

Return eligibility may vary depending on product condition, included components, and applicable product-specific restrictions.

30-Day Return Policy

We accept eligible return requests within 30 calendar days after the order has been delivered.

To qualify for a return, items should generally meet the following conditions:

Be unused beyond reasonable inspection and in substantially original condition.
Include all original parts, accessories, and components.
Be returned with original packaging where reasonably available.
Be free from significant customer-caused damage or unauthorized modifications.
Include valid proof of purchase.

Returns must be requested and approved before products are shipped back.

How to Request a Return

To begin a return, contact our customer support team at hello@Leightontoys.com within the applicable return period.

Please provide:

Your order number and contact information.
The product name and reason for return.
Photographs of the product if it is damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will provide the appropriate return address and instructions.

Please do not return products to our company address without prior authorization, as return destinations may vary depending on fulfillment arrangements.

Return Conditions

Children's wooden toys and multi-piece playsets must be returned with their original components, accessories, and hardware.

Products showing significant signs of customer-caused damage, missing essential pieces, unauthorized modifications, or excessive use may not qualify for a full refund.

Assembled products may remain eligible for return depending on their condition. However, damage resulting from improper assembly or modifications may affect eligibility.

Natural variations in wood grain, color, and texture are generally not considered defects unless they materially affect the product's intended use.

Any restrictions or deductions are subject to applicable consumer protection laws.

Return Shipping Costs

If a return is requested for personal reasons, such as a change of mind, an incorrect selection, or an unwanted product, the customer is generally responsible for return shipping costs.

If a product arrives damaged, defective, incomplete, or materially incorrect due to an error on our part, we will review the issue and provide an appropriate resolution.

This may include a prepaid return label, replacement product, replacement component, or refund, depending on the circumstances.

Original shipping fees and expedited delivery charges are generally non-refundable for change-of-mind returns, except where required by law.

We recommend using a trackable shipping service when arranging your own return.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If an item arrives damaged, defective, incorrect, or missing essential components, please contact us as soon as possible, preferably within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs when available.

Depending on the circumstances, we may offer:

A replacement product.
Replacement parts or missing components.
A partial or full refund.
Another appropriate resolution.

If a damaged product presents a potential safety concern, discontinue use and contact us for assistance.

The suggested 7-day reporting period does not limit any rights provided by applicable law.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method used at checkout.

After the refund is processed, please allow approximately 7–14 business days for the funds to appear in your account.

Actual processing times may vary depending on your bank, card issuer, or payment provider.

Eligible refunds generally include the approved product amount and applicable taxes. Original shipping charges are generally excluded for change-of-mind returns.

Partial Refunds

In certain circumstances, a partial refund may be issued when a returned product has lost value due to its condition.

Examples include missing accessories, incomplete sets, significant customer-caused damage, or modifications that affect the product's original condition.

Any applicable refund adjustment will be explained after inspection and will comply with applicable law.

Exchanges & Replacements

We do not generally offer direct exchanges for different products, colors, or designs.

If you would like another item, you may return the eligible original product under this Policy and place a new order through our website.

For confirmed damaged, defective, incorrect, or incomplete products, we may arrange a replacement when appropriate and subject to availability.

Non-Returnable Items

Certain products may have specific return restrictions, including:

Personalized or customized products after production has begun.
Products clearly identified as Final Sale or non-returnable.
Products with significant customer-caused damage or unauthorized modifications.

Any applicable restrictions will be communicated on the product page or during checkout.

These restrictions do not affect legal rights relating to defective, damaged, or materially incorrect products.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

Once an order has entered processing, packing, or shipment, cancellation may no longer be possible.

Orders that have already shipped are generally handled through our standard return procedure.

Consumer Rights

This Policy operates alongside applicable consumer protection laws.

Nothing in this Policy limits or excludes any consumer rights or remedies that cannot legally be restricted.

Policy Updates

We may update this Policy periodically to reflect changes in our products, return procedures, business operations, or applicable requirements.

The latest version will be published on our website.

Contact Us

For questions about returns, refunds, replacements, or order-related concerns, please contact:

Leighton Inc
Email: hello@Leightontoys.com
Phone: +1 (307) 279-4870
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States